More information

  • No smoking

    Moyne Mill Townhouse is a smoke-free property. Please don't smoke inside the townhouse or in the garage.

    No pets

    As much as we love animals, we're unable to accommodate pets. With no enclosed outdoor area and lots of stairs, the townhouse simply isn't well suited to them.

    No parties or events

    Our townhouse is one of four within the beautifully restored Moyne Mill. We want everyone to enjoy a peaceful stay, so please be considerate of our neighbours and keep noise to a minimum, particularly in the evenings.

    Accessibility

    Please note that the townhouse is spread across five levels, with five flights of stairs between rooms. Unfortunately, this makes it unsuitable for guests with mobility or accessibility challenges.

    Please treat it like your own

    We've put a lot of love into creating a comfortable place to stay, and we ask that you treat it with the same care you would your own home. If something is accidentally broken or damaged, just let us know—we understand that accidents happen.

    Before you arrive

    We'll send you everything you need to know before your stay, including access details, the house manual and a few helpful tips to make your visit as smooth and enjoyable as possible.

    Contact us for more info.

  • Thank you for choosing Moyne Mill Townhouse. We hope you have a wonderful stay in beautiful Port Fairy.

    Direct Bookings

    These Terms & Conditions apply to all direct bookings made with Moyne Mill Townhouse.

    Guests who book through a third-party booking platform are also bound by the terms, conditions and policies of that platform. In the event of any inconsistency, the applicable booking platform's terms will prevail. These Terms & Conditions are intended to complement, not replace, the terms of the booking platform.

    Before Your Stay

    Booking & Payment

    • A booking is confirmed once a 50% deposit has been received.

    • The remaining balance is due 14 days prior to arrival.

    • Check-in details and access information will be provided once full payment has been received.

    Cancellation Policy

    • Cancellations made more than 14 days before arrival will receive a full refund, less any bank or payment processing fees.

    • Cancellations made within 14 days of arrival will forfeit the deposit unless otherwise agreed.

    • If we are able to re-book the property for the cancelled dates, we may, at our discretion, provide a greater refund.

    Security Deposit

    Where a security deposit is collected, it may be used to cover damage, missing items, excessive cleaning or breaches of these Terms & Conditions. Any remaining balance will be refunded following inspection of the property.

    During Your Stay

    Maximum Occupancy

    The townhouse accommodates a maximum of four guests across two bedrooms. Additional overnight guests are not permitted without prior written approval.

    Children & Accessibility

    The townhouse is spread across five levels with numerous internal staircases. It is not suitable for guests with mobility or accessibility challenges and may not be appropriate for young children. Parents and guardians are responsible for supervising children at all times.

    No Smoking or Vaping

    Smoking and vaping are not permitted anywhere inside the townhouse, garage or courtyard.

    No Pets

    As much as we love animals, we are unable to accommodate pets. The property is not suitable for them due to the lack of an enclosed outdoor area and the layout of the townhouse.

    Parties & Noise

    Moyne Mill Townhouse is one of four townhouses within the beautifully restored mill. Parties, events and excessive noise are not permitted. Please respect our neighbours, particularly between 10.00 pm and 7.00 am.

    Looking After the Property

    Please enjoy the townhouse as if it were your own.

    • Report any damage or maintenance issues as soon as possible.

    • Return furniture and household items to their original location.

    • Lock all doors and windows whenever leaving the property.

    Accidents can happen, and we appreciate being informed promptly so repairs can be arranged.

    Damage

    The booking guest accepts responsibility for any damage, loss or breakages caused by members of their group or visitors during the stay, beyond reasonable wear and tear. Costs for repair or replacement may be deducted from the security deposit or invoiced if necessary.

    Lost Keys

    Lost keys, or keys not returned to the lockbox or key hook at the end of your stay, will incur a replacement charge of $25 per key.

    Before You Leave

    Before checking out, we kindly ask that you:

    • Wash and put away dishes or leave the dishwasher running.

    • Empty the refrigerator of food brought during your stay.

    • Place rubbish in the appropriate bins.

    • Return furniture and furnishings to their original position.

    • Lock the property and return the keys to the lockbox.

    If your stay includes a Saturday or Sunday, please place the bins on the kerb if collection falls during your stay.

    Additional Cleaning

    Your booking includes a standard departure clean.

    Additional cleaning charges may apply where excessive cleaning is required, including (but not limited to):

    • Excessively dirty dishes.

    • Excess rubbish left throughout the property.

    • Food left in the refrigerator.

    • Stains requiring specialist cleaning.

    • Furniture or household items requiring additional restoration.

    Any additional cleaning costs beyond the standard cleaning fee may be charged to the booking guest.

    Liability

    Guests stay at Moyne Mill Townhouse at their own risk.

    While every reasonable effort is made to provide a safe, clean and well-maintained property, Moyne Mill Townhouse accepts no responsibility for loss, theft or damage to personal belongings, or for injury or accident arising from the use of the property, except where liability cannot be excluded under Australian law.

    The booking guest is responsible for the conduct and safety of all guests and visitors during the stay.

    Guests are encouraged to take appropriate care, supervise children at all times and ensure they have suitable travel insurance where appropriate.

    Circumstances Beyond Our Control

    From time to time, circumstances beyond our control may affect your stay, including power outages, internet interruptions, extreme weather, road closures or essential maintenance. While we will always do our best to resolve issues promptly, refunds or compensation will not generally be provided for circumstances outside our reasonable control.

    Breach of Terms

    We reserve the right to terminate a booking without refund where these Terms & Conditions are seriously breached, including unlawful activity, unauthorised parties, excessive noise, property damage or behaviour that disturbs neighbouring residents.